Refund policy

 

At MOXXMIT, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

You have 7 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.
  • Include all original packaging, tags, manuals, and accessories.
  • Be accompanied by the order confirmation or proof of purchase.

To initiate a return, please contact us at:

Customer Support
Email: support@moxxmit.in
Phone: +91 81285 34875

Registered Address
Shop No. 117, 1st Floor, The Platinum Mall,
Rubberwala, Pathe Bapurao Marg,
Grant Road (E), Mumbai – 400004, India

Please do not send your item back without contacting us first. Returns received without prior approval will not be accepted.

Return Process

Once your return request is approved, we will provide instructions on how and where to send your package.

The returned product must reach us in its original condition. Items that are used, damaged, missing accessories, or not in their original packaging may not qualify for a refund.

Unboxing Video Requirement

To ensure a smooth and fair claim process, customers are required to record a continuous, unedited unboxing video while opening the package.

The video should clearly show:

  • The package before opening (including the shipping label).
  • The entire unboxing process without any cuts or edits.
  • The product and all accessories received.

Please Note:

  • An unboxing video is mandatory for claims related to damaged, defective, missing, incorrect, or incomplete items.
  • Claims submitted without a valid unboxing video may not be eligible for a replacement or refund.
  • Photos alone may not be sufficient to process such claims.

Damaged, Defective or Incorrect Items

Please inspect your order immediately after delivery.

If you receive:

  • A damaged product
  • A defective product
  • The wrong item

Contact us within 48 hours of delivery with clear photos or videos of the issue. We will review your request and arrange a replacement or refund where applicable.

How to Request a Return or Replacement

To submit a return or replacement request, please visit our website and follow these steps:

Website → Home Page → Footer → Return & Replacement

Complete the request form with your order details and the reason for your request. Our support team will review your submission and contact you within 1–2 business days with the next steps.

Alternatively, you can contact our support team:

Email: support@moxxmit.in
Phone: +91 81285 34875

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products
  • Personal care or hygiene products that have been opened or used
  • Products showing signs of misuse, accidental damage, or unauthorized repair
  • Clearance or sale items
  • Gift cards
  • Hazardous materials, flammable liquids, or gases

If you have any questions about your product's eligibility, please contact our support team before requesting a return.

Exchanges

We currently do not offer direct exchanges.

If you need a different item, please return the original product (if eligible). Once your return is approved, you may place a new order.

Order Cancellation

Orders can only be cancelled before they have been shipped.

Once an order has been dispatched, it can only be cancelled through the return process, subject to this policy.

Return Shipping

If the return is due to a defective, damaged, or incorrect product, MOXXMIT will cover the return shipping cost.

For all other eligible returns, the customer is responsible for the return shipping charges unless otherwise stated.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: support@moxxmit.in
Phone: +91 81285 34875

Contact Us

For any questions regarding returns, refunds, or replacements, please contact:

Email: support@moxxmit.in
Phone: +91 81285 34875